Our Merchant Hotlines will follow the 8-digit format starting October 6, 2019 in compliance with the National Telecommunications Commission (NTC) memorandum order No.10-10-2017.

Here’s a directory of our affected hotlines:

Hotline Number
Metrobank 88-700-700
Platinum Hotline 88-700-707
Metrobank credit cards Operator 88-700-900
Card Activation 88-603-030
Branch Assist Unit 88-700-955
Collections 88-700-711
Collections 88-700-788
Authorizations Merchant 88-700-929
Authorizations Merchant 88-700-988
Merchant Services Hotline 88-700-999
MIGS Hotline 88-700-975
Fraud Account Verification 88-700-923
Fraud Security Alert 88-700-924
Fraud Transaction Conf 888-700-925
Fraud PS Bank 88-700-996