Contact Us

Metrobank Card Corporation (A FINANCE COMPANY AND GENERAL INSURANCE AGENCY) is committed to ensuring our products and services meet your expectations and requirements and we are here to listen to your concerns.

Our Customer Service Hotlines gives you access to a customer service representative 24/7. Simply call the following numbers:

 
  • METROBANK CARD
    Customer Service (632) 8700-700
    Domestic Toll Free 1-800-1888-5775
  • PREMIUM CARDS
    (Metrobank Peso Platinum Mastercard, Metrobank World Mastercard, Metrobank Femme Signature Visa and Metrobank Travel Platinum Visa)
    VIP Customer Service (632) 8700-707
    Domestic Toll Free 1-800-10-8700-707
    International Toll Free 800-8-700-0707
  • PSBANK CREDIT Mastercard
    Customer Service (632) 8700-772
    Domestic Toll Free 1-800-10-8700-772

Our Domestic Toll Free Numbers may be accessed using a PLDT line.

You may also reach us via email at customerservice@metrobankcard.com. Our Email team is ready to assist you from Mondays through Fridays 8:30AM to 5:30PM.

Please update your Personal Information with us.
In compliance with Bangko Sentral ng Pilipinas Circular 706, as amended by Circular 950, we request all our Cardholders and their Supplementary cardholders to update your personal information with us to fully enjoy our services.
Simply call Metrobank Card’s 24/7 Customer Service Hotline at 8-700-700 or 1-800-1888-5775 to update your information on our records. We will take it to mean that your information is updated if we do not hear from you.


To report a transaction discrepancy, register at www.metrobankcard.com/OnlineServices to file online or download a dispute form.

We value your feedback. Click here for details.