Contact Us

Metrobank Card Corporation (A Finance Company) is committed to ensuring our products and services meet your expectations and requirements and we are here to listen to your concerns.

Our Customer Service Hotlines gives you access to a customer service representative 24/7. Simply call the following numbers:

 
  • METROBANK CARD
    Customer Service (632) 8700-700
    Domestic Toll Free 1-800-1888-5775
  • PREMIUM CARDS
    (Metrobank Peso Platinum Mastercard, Metrobank World Mastercard, Metrobank Femme Signature Visa and Metrobank Travel Platinum Visa)
    VIP Customer Service (632) 8700-707
    Domestic Toll Free 1-800-10-8700-707
    International Toll Free 800-8-700-0707
  • PSBANK CREDIT Mastercard
    Customer Service (632) 8700-772
    Domestic Toll Free 1-800-10-8700-772

Our Domestic Toll Free Numbers may be accessed using a PLDT line.

You may also reach us via email at customerservice@metrobankcard.com. Our Email team is ready to assist you from Mondays through Fridays 8:30AM to 5:30PM.

To report a transaction discrepancy, register at www.metrobankcard.com/OnlineServices to file online or download a dispute form.

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