Metrobank – Cards and Personal Credit

What is the National Telecommunications Commission (NTC) memorandum order No.10-10-2017 about?

The memorandum instructs telecom providers to expand the current 7-digit format to an 8-digit format by October 6, 2019 which will impact all telecom providers in Greater Metro Manila and with 02 area code.

Why is the expansion to an 8-digit numbering format for landline numbers within the (02) area code required?

This is to address the insufficient number of assignable exchange codes, or the first 3 digits of your telephone number. The NTC assigned a Public Telecommunication Entity (PTE) identified for telecom operators as an additional prefix in expanding from the 7-digit to 8-digit format.

What are the Public Telecommunication Entity (PTE) identifiers?

PTE Identifier	Sample Format	Telecom Provider
3	3000-YYYY to 3499-YYYY	Bayan Telecommunications, Inc.
5	5300-YYYY to 5799-YYYY	ETPI/Telecomm Tech Phils Inc.
6	6000-YYYY to 6699-YYYY	ABS-CBN Convergence, Inc.
7	7XXX-YYYY	Globe Telecom, Inc/Innove Comm Inc.
8	8XXX-YYYY	PLDT Inc.

Which customers are affected by the memorandum?

The NTC memorandum applies to all telephone numbers within the specified area code “02”, such as Metro Manila; Rizal Province; San Pedro, Laguna; and Bacoor, Cavite. Customers outside these (02) area codes are not covered by the NTC memo and will continue to use their existing 7-digit format.

If my own landline number will be affected, how should I update Metrobank with my new number?

For example, since Metrobank Hotlines use PLDT lines, our PTE is “8”. So our Hotlines would now have an additional 8 at the beginning.

[email protected]

When will the migration to an 8-digit number format happen?

The scheduled migration is set on October 6, 2019 from 12:01AM to 5:00AM.

What will happen during the migration? What services will be affected?

Incoming and outgoing calls will temporarily be unavailable for all telephones numbers within the (02) area codes. All affected telephone numbers will have no dial tone on October 6, 2019, from 12:01AM to 5:00AM.

What will happen if customers try to contact using the to the old number format after the migration to the 8-digit format?

Calling PLDT Local Recording Script:

“You have dialled a PLDT number. Please add “8” before the existing 7-digit telephone number. Starting October 6, 2019, all telephone numbers with area code “02” will become 8 digits in compliance with NTC’s order. Thank you!”

Calling PLDT International Recording Script:

have dialled a PLDT number. Please dial the country code plus area code then add “8” before the existing 7-digit telephone number. Starting October 6, 2019, all telephone numbers with area code “02” will become 8 digits in compliance with NTC’s order. Thank you!”

Will international and domestic toll-free services be affected by the migration to the 8-digit format?

All international/domestic toll-free numbers beginning 1800 as its dialing pattern will not be affected.

How will I contact the Metrobank credit card Hotlines upon enactment of the 8-digit migration?

It’s simple, you just add 8 at the beginning of our current numbers to reach our Customer Service Hotlines because Metrobank credit card Hotlines use PLDT lines.

METROBANK CREDIT CARD CUSTOMER SERVICE HOTLINES: 8-DIGIT MIGRATION