Making a suggestion
If you have a suggestion about how we can improve our services, please let us know.
Paying a compliment
Should you have received exceptional service from one of our staff or found something you particularly liked about our products and services, please tell us about it.
Filing a complaint
If you have encountered any problem regarding our products and services, we want to know. We are here to listen and address your concerns. Please be assured that we take your feedback seriously and will aim to resolve your concern at the soonest possible time.
When filing a commendation or complaint, you may:
- Call Metrobank’s Customer Service Hotline at 88-700-700 Domestic Toll-Free Hotline 1-800-1888-5775 (using a PLDT line), or International Toll-Free Hotline at (+your country and area codes) 800 8700 0707. Card Member shall provide his/her card number and updated contact information and relevant details of his/her complaint; or
- Send Metrobank – Cards and Personal Credit an email at [email protected] for products and service concerns. For Collections related concerns, Card Member should send an email at [email protected] and give his/her full name and contact information and relevant details of the complaint. For the security and protection of his/her account, only the last ten digits of the Card Member’s credit card number shall be required.
Card Member may likewise refer his concern or comments to Bangko Sentral ng Pilipinas’ Financial Consumer Protection Department by sending an email to [email protected].