Department – Unit: Customer Service

Responsibilities

The position is responsible for providing quality service to Cardholders, Metrobank and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, concerns made via call, email and other correspondences.

Span of Control

No Direct Reports

Requirements

• Bachelor’s degree from a college/university
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint; knowledgeable in Creditmaster and CardPac systems is an advantage
• Willing to work overtime, on shifting schedule (if necessary), weekends and holidays
• Experience in dealing with external customers who have varying requirements an advantage

 
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Metrobank – Consumer Business Sector
6778 Ayala Avenue, Makati City