Department – Unit: Operations / Customer Service

Responsibilities

The position is primarily responsible for improving the competencies of the Customer Service teams by assessing their performance and developing performance improvement plans.

Direct Report

No Direct Reports

Requirements

• Bachelor’s degree holder
• Must have 1 to 2 years of work experience in customer service or call center handling quality analysis, improvement, coaching and/or training, in an officer/managerial level
• Broad understanding of the different segments of the credit card business is an advantage
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint

 
Apply Now

Send your resume to [email protected] or
Metrobank Card Corp. Center, 6778 Ayala Avenue, Makati City