Department: Credit Operations/ Collections & Recoveries

Responsibilities

The position is responsible for conducting various quality assurance (QA) tests for Collections Department. The Quality Control Specialist is responsible for conducting different Day-2 review activities for Collections and ensuring that all errors are reported on time for prompt resolution. He/She shall assist in performing internal audit in the department, including collection agencies, and assist in the implementation of different QA test procedures.

Span of Control

No Direct Reports

Requirements

• Bachelor’s degree holder; preferably graduate of business course
• At least 2 years of experience in Collections; preferably handling self-assessment tests or quality assurance and training
• Preferably with experience as a Collector
• Proficient in the following Microsoft applications: MS Word, MS Excel and MS PowerPoint

 
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Metrobank – Consumer Business Sector
6778 Ayala Avenue, Makati City