Department – Unit: Collections & Recoveries

Responsibilities

The jobholder is responsible for efficient and timely resolution and facilitation of collection related requests, queries and complaints made by internal and external clients received through telephone as well as walk-in clients. He/She is also responsible for the achievement of set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Span of Control

No Direct Reports

Requirements

• Must have a Bachelor’s degree holder; preferably graduate of business course
• Has at least one (1) of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
• Proficient in the following Microsoft applications ; Word, Excel and Powerpoint
• Knowledge of collection system and policies/procedures is an advantage
• Must have an experience in handling Inbound and Customer Service Calls

 
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Metrobank Card Corp. Center, 6778 Ayala Avenue, Makati City